Chapter 1: Communication Skills-II

Important questions — the ones the board asked most (3)

1. Q1Very short answer2 marksAsked: 2026

   Write the seven C's of communication.

   

   Medha Ma’am

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   Model answer · 7 Cs of communication

   1. 1.The seven C's of communication are the basic principles of professional communication skills. Verbal, non-verbal and visual communication are effective only when we follow them. The first four are: 1. Clear, 2. Concise, 3. Concrete, 4. Correct.1 mark
   2. 2.The other three are: 5. Coherent, 6. Complete, 7. Courteous. If any of these 7 Cs is missing, it can lead to miscommunication.1 mark

   Marks split as in the board’s published marking scheme

2. Q2Short answer2 marksAsked: 2025

   Briefly explain the meaning of any 2 C's out of the 7 C's of effective communication.

   

   Medha Ma’am

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   Model answer · 7 C's of effective communication

   1. 1.Clear means the message should be clear enough for the reader/listener to easily understand.1 mark
   2. 2.Concise means the message should be given in the fewest possible words without unnecessary information.1 mark

   • Write the name of each C (Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous) before explaining it.
   • Choose two different C's and give the exact book meaning for each, not just the word.
   • Write each C's meaning in its own line/paragraph without mixing the two.

   Marks split from a structure derived from past papers (checked twice); not CBSE’s official scheme

3. Q3Very short answer2 marksAsked: 2024

   How can cultural differences be a barrier to effective communication ?

   

   Medha Ma’am

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   Model answer · Cultural barriers to communication

   1. 1.Cultural differences become a barrier when people of different cultures are unable to understand each other's customs. This results in inconveniences and difficulties when they talk to each other. People sometimes make stereotypical assumptions about others based on their cultural background. This leads to difference in opinions between the people talking, and it can be a major barrier to effective communication.2 marks

   • Write that people make "stereotypical assumptions about others based on their cultural background".
   • Finish with the result: it "leads to difference in opinions" and can be "a major barrier to effective communication".

   Marks split as in the board’s published marking scheme

Objective questions with the board’s key (10)

1. 1. CBSE 2026

   Identify the imperative sentence :

   • (A) Shut the front door. ✓
   • (B) She is a talented artist.
   • (C) Are you feeling better ?
   • (D) You were amazing !

   Answer: (A)

2. 2. CBSE 2025

   The school is organizing a Career Counselling Workshop. Which of the following will be the most effective method of communication to inform all students of the school ?

   • (A) Face-to-face informal communication
   • (B) Notice/Poster ✓
   • (C) Phone call
   • (D) Meet everyone in person 89 # 4| P a g e 89 # 5| P a g e

   Answer: (B)

3. 3. CBSE 2025

   Which of the following is the most suitable term for the ability to regulate one’s own emotions and help others also to do the same ?

   • (A) Managing emotions ✓
   • (B) Harnessing emotions
   • (C) Knowing emotions
   • (D) Supressing emotions

   Answer: (A)

4. 4. CBSE 2025

   Roshin studies in class X and is practising hard with a lot of sample papers to get good marks in her exams. She gets up early in the morning to study and completes her revision work. This is an example of ___________ .

   • (A) Self-awareness
   • (B) Self-motivation ✓
   • (C) Influential motivation
   • (D) Emotional intelligence

   Answer: (B)

5. 5. CBSE 2025

   A _____________ is a location where a group of files can be stored in the computer.

   • (A) Folder ✓
   • (B) SMPS
   • (C) CMOS
   • (D) UPS

   Answer: (A)

6. 6. CBSE 2025

   Which of the following is a myth about entrepreneurs ?

   • (A) An entrepreneur should be confident and should be able to take decisions.
   • (B) Every business idea must be unique or special. ✓
   • (C) An entrepreneur should keep trying new ideas.
   • (D) An entrepreneur should be creative and should have different solutions to the problem.

   Answer: (B)

7. 7. CBSE 2025

   Which one of the following is the most important factor for sustainable development and helps us become aware of our role as a responsible citizen ?

   • (A) Sports
   • (B) Education ✓
   • (C) Business
   • (D) Illiteracy 89 # 6| P a g e 89 # 7| P a g e

   Answer: (B)

8. 8. CBSE 2024

   In which of the following types of communication is the message exchanged only through images and pictures?

   • (A) Verbal
   • (B) Gesture
   • (C) Visual ✓
   • (D) Facial

   Answer: (C)

9. 9. CBSE 2024

   File name and file name extension are separated by a__________.

   • (A) Dollar ($)
   • (B) Dot (.) ✓
   • (C) Underscore (_)
   • (D) Hash (#)

   Answer: (B)

10. 10. CBSE 2024

    __________ is the ability to recognise and manage one's own emotions and the emotions of others.

    • (A) Self-awareness
    • (B) Emotional Intelligence ✓
    • (C) Stress Management
    • (D) Emotional Barrier

    Answer: (B)

Questions parents and students ask

How many marks does "Communication Skills-II" carry in CBSE Class 10 Information Technology?

In the CBSE papers of 2023–2026, this chapter carried about 3 marks and about 4 questions a year; by marks it ranks 6 in Information Technology.

Which are the most important (VVI) questions of "Communication Skills-II"?

The 3 questions above are from the board’s real papers, each with the years it was asked; the most-asked come first with their full model answers. All 3 written questions of this chapter, with answers, are in the Ask Medha app.

Do the answers follow the board’s marking scheme?

Yes. CBSE publishes its marking schemes; every model answer here is written point by point to the marks the board’s own scheme gives, and checked by a second, independent model.