Chapter 1: Communication Skills-II

Important questions — the ones the board asked most (3)

1. Q1Very short answer2 marksAsked: 2026

   Write the 7 C's of communication.

   

   Medha Ma’am

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   Model answer · 7 C's of communication

   1. 1.The basic principles of professional communication skills can be abbreviated as 7 Cs i.e., Clear, Concise, Concrete, Correct, Coherent, Complete and Courteous.2 marks

   • Write all seven words: Clear, Concise, Concrete, Correct, Coherent, Complete and Courteous.
   • Mention that these are called 7 Cs of effective communication.

   Marks split from a structure derived from past papers (checked twice); not CBSE’s official scheme

2. Q2Short answer2 marksAsked: 2025

   7. If you are a team leader of a team of 20 people in an organization, mention any two methods that you will use for effective communication with your team members.

   

   Medha Ma’am

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   Model answer · methods of effective communication

   1. 1.As a team leader, one method I will use for effective communication with my team members is conducting regular team meetings. This small group communication allows each participant to interact and converse with the rest, so that members can openly share ideas and problems.1 mark
   2. 2.The second method I will use is encouraging feedback and suggestions from my team members. This allows the team members to openly express their views and share their opinions, which helps in making the communication more effective.1 mark

   • State two different methods clearly, such as 'team meetings' and 'encouraging feedback and suggestions', not the same one twice.
   • Give a short reason for each method, for example how it helps members share ideas or understand the message clearly.

   Marks split from a structure derived from past papers (checked twice); not CBSE’s official scheme

3. Q3Short answer2 marksAsked: 2024

   10. The method of communication that you choose could affect the relationship with your peers, superiors and customers. Write the four factors on the basis of which you can choose the right method of communication.

   

   Medha Ma’am

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   Model answer · factors for choosing communication method

   1. 1.One factor is the urgency/priority of the message, that is how quickly the message needs to be delivered to the receiver.0.5 marks
   2. 2.Another factor is the cost of the communication method, that is whether the method is affordable and effective to use.0.5 marks
   3. 3.Another factor is the kind/type of information, that is whether the message needs confidentiality and security while being communicated.0.5 marks
   4. 4.Another factor is the target audience, that is the availability or location of the receiver, which also helps in ensuring accuracy and clarity of the message.0.5 marks

   • Write the four factors as separate short points: urgency/priority, cost, kind/type of information (confidentiality), and target audience (availability of receiver).
   • Use the exact words 'urgency', 'cost', 'kind/type of information' and 'target audience' from the book.
   • Do not describe methods of communication like e-mail or face-to-face, only the factors for choosing them.

   Marks split from a structure derived from past papers (checked twice); not CBSE’s official scheme

Objective questions with the board’s key (2)

1. 1. CBSE 2026

   Identify the imperative sentence :

   • (A) Shut the front door. ✓
   • (B) She is talented artist.
   • (C) Are you feeling better ?
   • (D) You were amazing !

   Answer: (A)

2. 2. CBSE 2025

   Which of the following types of communication takes place when the number of people is small enough to communicate with each other effectively ?

   • (A) Interpersonal communication
   • (B) Public communication
   • (C) Intrapersonal communication
   • (D) Small group communication ✓

   Answer: (D)

Questions parents and students ask

How many marks does "Communication Skills-II" carry in CBSE Class 10 Artificial Intelligence?

In the CBSE papers of 2023–2026, this chapter carried about 2 marks and about 2 questions a year; by marks it ranks 8 in Artificial Intelligence.

Which are the most important (VVI) questions of "Communication Skills-II"?

The 3 questions above are from the board’s real papers, each with the years it was asked; the most-asked come first with their full model answers. All 3 written questions of this chapter, with answers, are in the Ask Medha app.

Do the answers follow the board’s marking scheme?

Yes. CBSE publishes its marking schemes; every model answer here is written point by point to the marks the board’s own scheme gives, and checked by a second, independent model.